Frequently Asked Questions
Everything you need to know about our minimalist, magnetic protection.
Does the MagBak case work with Apple MagSafe accessories?
Yes, our cases are fully compatible with Apple MagSafe accessories, including chargers and wallets. Our proprietary industrial-strength magnets enhance the connection for a more secure hold.
Will the magnets in the case affect my credit cards or phone?
No, our magnets are shielded and specifically designed to be safe for your device's internal components and most modern credit cards. We do not recommend placing floppy disks or hotel key cards directly against the magnets.
What is your shipping policy for international orders?
We ship worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Do you offer a warranty on your products?
Yes, all MagBak cases and chargers come with a 1-year limited warranty covering manufacturing defects and material failures under normal use.
Can I use MagBak on non-magnetic surfaces?
Every MagBak case includes a MagStick, a small adhesive-backed magnetic strip that allows you to mount your phone to any flat surface like a dashboard, mirror, or wall.